These six points summarise the core of the ace45 Privacy Policy. Please read the full policy below for complete details and your rights under Philippine law.
We collect registration details, identity documents for KYC, transaction records, device information, and usage data to operate the ace45 platform safely and lawfully.
ace45 uses TLS/SSL encryption, access controls, and secure storage to protect your personal data. We do not sell your data to third parties for their own marketing purposes.
Data is shared only with PAGCOR regulators, payment processors, KYC verification partners, and fraud prevention services — all bound by confidentiality obligations.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, and request deletion of your personal data held by ace45.
ace45 uses cookies and similar tracking technologies to maintain your session, remember preferences, and improve platform performance. You may manage cookie settings through your browser.
With your consent, ace45 may send promotional emails and SMS notifications. You may opt out of marketing communications at any time through your account settings or by contacting support.
ace45 is committed to protecting the privacy and personal data of all registered members and visitors to the ace45 Platform. This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC") of the Philippines.
This Policy applies to all personal information collected by ace45 through the ace45 Platform, customer support channels, and other interactions between you and ace45. It should be read in conjunction with the ace45 Terms & Conditions, which are available at ace45.org/terms-conditions.
ace45 acts as the Personal Information Controller in respect of personal data collected through the Platform, as defined under the DPA. ace45 processes personal data lawfully, fairly, and transparently in accordance with the principles set out in the DPA and this Policy.
ace45 collects the following categories of personal data, depending on how you interact with the Platform:
2.1 Registration and Account Data. When you register an account with ace45, we collect your full legal name, date of birth, residential address (including city, province, and postal code), email address, and Philippine mobile number. This information is necessary to create and manage your account.
2.2 Identity Verification (KYC) Data. To comply with PAGCOR regulatory requirements and anti-money laundering obligations, ace45 requires identity verification before processing withdrawals. We collect copies of government-issued identification documents (such as SSS card, UMID, PhilHealth ID, Philippine Passport, or Driver's License) and may collect selfie photographs for biometric comparison purposes.
2.3 Financial Data. We collect records of your transactions on the Platform, including deposit amounts, withdrawal requests, payment method details (such as GCash wallet numbers, bank account references, and card details as tokenized by our payment processors), and wagering history. We do not store full card numbers — these are handled directly by our PCI-DSS compliant payment processing partners.
2.4 Technical and Usage Data. When you access the ace45 Platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, session duration, and click-stream data. This information is used to operate and improve the Platform and to detect fraudulent activity.
2.5 Communications Data. If you contact ace45 through Live Chat, email, or other support channels, we retain records of those communications, including the content of messages, timestamps, and agent responses.
2.6 Marketing Preferences. If you opt in to receive promotional communications from ace45, we retain a record of your marketing preferences and consent.
ace45 uses the personal data we collect for the following purposes:
ace45 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
ace45 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We may disclose your personal data to the following categories of recipients:
ace45 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and in any event for the minimum periods required by applicable Philippine law and PAGCOR regulations.
Account and transaction data is generally retained for a minimum of five (5) years following account closure, consistent with AML record-keeping requirements. KYC identity documents are retained for the period required by applicable regulations following the end of the business relationship. Communications and support records are typically retained for three (3) years.
After applicable retention periods expire, personal data is securely deleted or anonymised in a manner that prevents re-identification.
ace45 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While ace45 implements industry-standard security measures, no method of transmission over the internet or method of electronic storage is completely secure. Members are reminded to use strong, unique passwords and to enable two-factor authentication (2FA) on their ace45 accounts to protect against unauthorised access.
The ace45 Platform uses cookies and similar tracking technologies (collectively, "Cookies") to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform.
ace45 uses the following categories of Cookies:
You may manage your cookie preferences through your browser settings. Disabling certain categories of Cookies may affect the functionality or performance of the ace45 Platform.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ace45:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. ace45 will respond to verified requests within the timeframes prescribed by the DPA and NPC guidelines.
The ace45 Platform is strictly intended for use by persons who are at least twenty-one (21) years of age, consistent with Philippine law governing casino-style gaming and PAGCOR regulatory requirements. ace45 does not knowingly collect personal data from persons under the age of 21. If ace45 becomes aware that personal data has been collected from a person under 21, it will promptly close the relevant account and delete or anonymise the associated personal data.
If you believe that a minor has registered an account with ace45, please contact us immediately at [email protected].
The ace45 Platform may contain links to third-party websites, payment service providers, or other external services. This Privacy Policy applies solely to the ace45 Platform and does not cover the privacy practices of third-party websites or services. ace45 is not responsible for the content or privacy practices of any third-party sites and recommends that you review the privacy policies of any third-party services you access.
ace45 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ace45 will endeavour to notify registered members via email or an in-platform notification. Continued use of the ace45 Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. The current version of this Policy is always available at ace45.org/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ace45, please contact our Data Protection Officer through the following channels:
ace45 will acknowledge receipt of your request and aim to respond substantively within fifteen (15) calendar days, consistent with the timelines prescribed under the Philippine Data Privacy Act of 2012 and NPC guidelines.
ace45 is built on trust — SSL encryption, PAGCOR-regulated operations, strict KYC, and zero data selling. Join hundreds of thousands of Filipino players who trust ace45 with their gaming and their privacy. 21+ only.